Warranty

Our Promise

StratAIM Grenades Warranty Policy

At StratAIM, we take immense pride in the quality and durability of our products. We understand the importance of reliable equipment in both airsoft games and professional training scenarios, which is why we stand firmly behind every grenade we manufacture.

Our Commitment

We are committed to providing high-quality training grenades that can withstand intense and rigorous use. Our designs are tailored to endure common combat situations, offering you a realistic and safe training experience.

Lifetime Warranty

We have absolute confidence in the durability and performance of our grenades. As a testament to this confidence, we are pleased to offer a limited lifetime warranty on all StratAIM Grenades manufactured after 2019.

This warranty covers any defects in material or workmanship under normal use during the Warranty Period. During this period, StratAIM will repair or replace, at no charge, products or parts of a product that prove defective because of improper material or workmanship, under normal use and maintenance.

Warranty Exclusions

Please note that our warranty does not cover any problems that are caused by conditions, malfunctions, or damage not resulting from defects in material or workmanship. This includes, but is not limited to, damage resulting from misuse, abuse, negligence, or accidents.

Claiming Your Warranty

To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you. Please reach out to our customer service team via the contact information provided on our website.

Our Promise

We trust that you, our valued customer, will be satisfied with our products. We are committed to providing you with high-quality, innovative training tools that meet your needs and exceed your expectations.

Experience the StratAIM difference today.